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Senior Management
Harry Rivkin, President
Ellen Wernick, Executive Vice President, Client Services
Josh Rivkin, Vice President and Chief Technology Officer
Jack Chamblin, Vice President, Modeling and Predictive Scoring
Marketing, Client Services and Support
Sally Reynolds, Client Services Manager
Ryan Keppler, Client Services Manager
Karen Savo, Client Services Manager
Marc Czarkowski, Data Acquisition Manager 
Diane Chronister, Production Coordinator
Tony Clemente, Director of Business Development
Technology Development, Services and Support
Raini Pender, Director of Hospitality Database Services
Parth Bhatt, Software Development Manager
Gwen Andrews, Web Applications Manager
Kisha Burse, Database Manager

 

 

 

 

 



Senior Management

Harry Rivkin, President, has more than forty years of marketing database experience across a variety of industries. He co-founded IDT, taught the marketing curriculum in the Saint Joseph’s University MBA program and database marketing courses in Cornell University’s School of Hotel Administration Professional Development Program.

Ellen Wernick, Executive Vice President, Client Services, is responsible for client services and a co-founder of IDT with almost twenty five years of experience in a variety of marketing positions including research analyst, research manager, product manager, planning manager and direct marketing manager.

Josh Rivkin, Vice President and Chief Technology Officer, is responsible for database technologies and is a co-founder of IDT.He has been in the database marketing systems field for nearly twenty 20 years and is responsible for the design, development and maintenance of all marketing databases. He is IDT’s resident expert on the design and implementation of processes for automated access and acquisition of folio/stay data from most of the hospitality industry’s property management systems and for the transformation of those data from raw state to marketing database.

Jack Chamblin, Vice President, Modeling and Predictive Scoring, is a co-founder of IDT with more than thirty years of experience in the marketing research, marketing consulting and planning, operations research and statistical methods. He is responsible for the development of IDT’s segmentation, modeling and predictive scoring systems.

 

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Marketing, Client Services and Support

Sally Reynolds, Client Services Manager, has been a member of the IDT team since 1995. Sally was a senior associate at Driving Revenue LLC after completing her Master of Management in Hospitality from Cornell University. Her responsibilities include marketing database analysis; strategic and tactical application of data in hotel marketing efforts; campaign tracking; report design and production.

Ryan Keppler, Client Services Manager, joined IDT in 2001 after marketing stints at Best Western Philadelphia, Wild Dunes Resort in Isle of Palms SC and Internet project manager at McGettigan Partners. Ryan is a graduate of Green Mountain College in Vermont with a degree in Resort Development and Management and certification from Drexel University in professional studies with a major in e-commerce and internet site design.

Karen Savo, Client Services Manager, joined IDT in 2004 with twelve years of professional work experience in business intelligence, data mining and decision support. In 1992 she formed and managed a productivity and performance improvement consulting business designed at helping sales organizations achieve average volume increases – often up to and exceeding 100% - through product development, survey research, and account management. Karen has worked in the telecommunications and financial services industries. She earned her MBA from Drexel University. 

Marc Czarkowski, Data Acquisition Manager, joined IDT in 2000 and is responsible for the design and implementation of procedures for extracting and downloading client data from a wide variety of Property Management Systems and coordinates all data acquisition activities between client properties and IDT’s database management group.

Diane Chronister, Production Coordinator, joined IDT in 1999 after a ten-year stint with Institute for Scientific Information where she served in a variety of positions including editor, technical support representative and database management specialist. Prior to that, Diane was assistant manager of public services at Thomas Jefferson University library.

Tony Clemente, Director of Business Development, is a cofounder of IDT who previously served as director of account management for U.S. Health Data Corporation a firm specializing in marketing information systems and marketing representative for Fleming Companies.

 

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Technology Development, Services and Support

Raini Pender, Director of Hospitality Database Services, is a recent addition to IDT’s database management team bringing with her more than fifteen years of hotel management and training experience with specific talents in the use of technology in the hospitality and retail industries. Since 1997, Raini has been a hospitality consultant assisting hotel management companies in opening and acquiring properties with hands-on responsibility for interviewing, hiring and training staff; writing operations manuals and marketing plans; and testing and configuring property management systems. From 1985 through 1997, Raini served two stints at Renaissance Hotels and Resorts as director of rooms division, front office manager and assistant director of housekeeping. She has been an adjunct professor at The Restaurant School (Philadelphia, PA) teaching courses in hotel and restaurant management.

Parth Bhatt, Software Development Manager, joined IDT in 2000 after serving as software developer for TRC, a firm specializing in health care delivery. Parth is a graduate of the University of Mumbai with a bachelor’s degree in accounting and finance and a MBA / MIS from the University of Dayton.

Gwen C.D. Andrews, Web Applications Manager, joined IDT in 2002 after stints as art director of web products, print collateral and multi-media campaign coordinator at McGettigan Partners, Martiz McGettigan, Ernst & Young and Drexel University. Gwen is a graduate of Drexel University Nesbitt College of Design Arts.

Kisha Burse, Database Manager, joined IDT in 2000 after completing certification in management information systems and two years of food services management experience.

 


 

 

 

 

 
 

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