Web Concierge is a CRM database-driven solution developed exclusively for the hospitality industry.

Web Concierge is a customized application designed in response to what a property can offer a guest on a one-to-one basis to delight the guest with recognition and deliver a memorable experience.

Its design flows from a property's commitment to a personalized guest relationship (or CRM) culture.

It is a "window" that the guest can use to let the property know about preferences and interests.

It is also a "window" that property staff can use to build and maintain guest profiles on preferences and interests.

It supports an arrivals strategy by tying together in one report a profile of an arriving guest on information from reservations, guest history, preferences and interests.